Updated November 3, 2026. These terms cover the New Media Show supporter program operated by Rob Greenlee. Stripe billing uses the Trust Factor Lab name and the statement descriptor TRUST FACTOR LAB. Questions about support, billing or a refund request: robgreenlee@gmail.com.
Current enrollment availability is shown on the supporter packages page. When checkout is available, the selected amount and billing interval are shown before payment confirmation.
What your support provides
Support helps fund original interviews, independent analysis, research, publishing and the continuing development of NewMediaShow.com. Every episode and article stays freely accessible.
Prices and recurring billing
All prices are in U.S. dollars. Choose monthly or annual billing before Checkout. Annual billing is charged in full once per year, with no annual discount.
| Supporter tier | Monthly charge | Full annual charge |
|---|---|---|
| Community Supporter | $5 | $60 |
| Industry Supporter | $15 | $180 |
| Founding Supporter | $50 | $600 |
| Industry Patron | $150 | $1,800 |
Recurring support renews at the selected interval until canceled. Review the amount and billing interval shown before confirming payment. One-time contributions of $25, $100 or a custom amount do not renew and do not include recurring-tier benefits.
Cancellation
When billing is available, use your supporter account and Manage billing to cancel future renewals. Cancellation takes effect at the end of the paid billing period. A completed cancellation stops future renewal charges. Contact the show if you cannot access the billing controls or need help confirming cancellation.
Refund requests
Refund requests are reviewed individually. Cancellation does not automatically refund a prior charge, and there are no automatic prorated refunds for unused time in a monthly or annual billing period.
To request a review, email robgreenlee@gmail.com with your receipt or invoice reference, payment date and the reason for your request. Do not send card numbers. Approved refunds are returned through Stripe to the original payment method. Nothing in these terms limits rights that cannot be excluded under applicable law.
Included calls and in-show acknowledgments
Founding Supporter: one included 30-minute consulting call with Rob Greenlee and one opt-in in-show supporter acknowledgment on joining.
Industry Patron: an included 30-minute strategy call with Rob on joining and monthly thereafter while support is active, plus one opt-in in-show supporter acknowledgment on joining. Annual billing retains the monthly call benefit.
These calls have no additional fee. After payment confirmation, eligible supporters can book an available time through the account link to Rob’s 30-minute Calendly event. Contact Rob to arrange timing or rescheduling. Joining benefits are provided once; renewing a subscription does not create another joining acknowledgment. Longer standalone paid consulting on RobGreenlee.com is a separate offering.
In-show acknowledgment requires its own opt-in and review of the name to be mentioned. It is a brief recognition of support, separate from an advertisement, endorsement or guest appearance. Website recognition and on-air permission are separate choices. Withdrawing on-air permission prevents future use; it cannot remove an acknowledgment from an episode already released.
Optional public recognition
Recognition is off by default. You can remain anonymous. Eligible, active, payment-confirmed supporters can submit the public fields included in their tier for review. Industry Patrons can request a company name, website link and optional approved logo in the separate company-supporter area.
Public profiles do not display personal email addresses, billing details or private customer identifiers. Withdraw website-recognition consent in your account to remove the public profile. Withdrawing recognition does not cancel billing.
Payment and account information
Stripe hosts payment entry; New Media Show does not receive or store your card number. A return to the thank-you page is not proof that a payment completed. Payment status is confirmed through Stripe and the supporter account records.
Account, payment-reference, subscription and benefit-delivery records are used to administer this program, reconcile payments and respond to support requests. Financial records are reviewed separately from optional public-recognition data. Contact the show about access or deletion requests. Contributions do not automatically subscribe you to marketing email. Read the New Media Show privacy policy and Stripe’s privacy information.
Records and privacy requests
Necessary payment-reference, subscription and benefit-delivery records are reviewed for removal seven years after the last relevant transaction. Records needed for accounting, tax, an unresolved refund or dispute, or another legal obligation may be retained longer. This review is separate from optional public recognition, which can be withdrawn from the supporter account. An account-deletion request does not automatically erase transaction records that must be retained.
For an access, correction or deletion request, contact robgreenlee@gmail.com. Identity and the records that can be removed are checked before action is taken. Do not send card numbers or identity documents by email.
Editorial independence
Your support helps keep New Media Show accessible to everyone. Supporters help fund independent conversations, but do not purchase editorial influence, guest appearances, endorsements, or favorable coverage.
Topic suggestions do not guarantee coverage. Public recognition does not imply endorsement of a supporter or company. Separate corporate sponsorship and partnership packages retain their own agreed deliverables and terms. No audience, business, consulting or revenue result is guaranteed. Support is not represented as a tax-deductible charitable donation.